Refund Policy

Refund Policy:

It is the customer's responsibility to supply correct measurements and verify those measuements upon delivery/pickup.

Orders from Consolidated Turfing Pty Ltd can be cancelled, changed or returned.

If an incorrect order is placed, an additional re-cut fee of $150 will be charged. Cancellation of purchases needed to be made more than 48 hours prior to the booked in delivery or pick up time.

Any artificial grass cut to size is considered custom items. All synthetic grass sales are final and sold as is, without express or implied warranties. For best results, we recommend that a professional install the turf.

Consolidated Turfing Pty Ltd cannot guarantee turf that has not been properly installed, including but not limited to: installation in locations where turf would be exposed to extreme heat such as fire pits or other locations exposed to open flame and/or locations where windows would reflect sunlight onto the turf surface.

Reschedule of installations due to bad weather:

Due to bad and wet weather, the installation of your synthetic grass may need to be postponed to another date. If a job is completed in bad or wet weather, the final project will be of poor quality and would need to be rectified to bring it to the required standards.

We are reliable and consistent with our clients and their jobs, but weather is unpredictable. Sometimes rescheduling is unavoidable, and if your project needs to be rescheduled due to bad weather, you will be contacted as early as possible to be advised of the reschedule. We will endeavour to give you as much notice as we can, but as weather is unpredictable and weather forecasts are rarely accurate, that may be on the morning of the install.

Customer Cancellation:
Any cancellation of a scheduled installation by the customer needs to be advised in writing at least seven (7) days prior to the installation, and acknowledged in writing by Consolidated Turfing. In the event a customer cancels without an appropriate reason, the deposit may be kept for reimbursement of monies lost.